City of Stirling
The City of Stirling is a local government area in the northern suburbs of the Western Australian capital city of Perth. The City covers an area of 105.2 square kilometres (40.6 sq mi) and has a population of over 223,000, making it the largest local government area by population in Western Australia.
The City needed a reliable partner to help implement an Integration platform to seamlessly integrate its existing business systems with its Relationship Management System (RMS)
Over the 4 years at The City of Stirling, FA-Tech Australia have done various projects of digital transformations involving OIC implementation for on-premises and Cloud systems. Additionally, we are providing managed service support for continuous improvement and new phases aimed at delivering service excellence across people, processes, and systems.
With 9 major releases and other mid-sized transformation projects City has abled to achieve
- 360-degree view of customer interactions,
- Reduced manual tasks and number of systems used.
- Improved Customer Self-Service and request tracking
- Seamlessly integrate to various City’s core business systems
- Automated data integrations
With continued support with our managed services, we were able to:
- Improve System stability.
- Reduce failures and provide advanced monitoring.
- Improve productivity, increased scalability, and supportability.
City’s Relationship Management System (RMS) project was Highly Commended for the ‘Innovative Federation Awards for Local Government Professionals Australia’. As a runner-up the City was recognised for continued efforts to adapt to customer expectations and deliver excellence. FA-Tech Australia has been a proud partner delivering seamless integration solutions into existing business systems and continuing to support the system as in evolves to new phases and continuous improvement.
We are a trusted and strategic partner to many of Australia’s leading organisations and State Government agencies, and have delivered projects for a wide and diverse client base, from startups through to international organisations.View all case studies